Customer Service Representative (Inbound Call Center) - Bandung

Infomedia Nusantara · 📍 Bandung, Jawa Barat · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 3,500,000 - Rp 5,000,000 per bulan

Join Infomedia Nusantara as a Customer Service Representative (Inbound Call Center) in Bandung and play a pivotal role in delivering exceptional service to Telkomsel customers. This is your opportunity to be the voice of one of Indonesia’s leading telecommunications providers. At Infomedia Nusantara, we are committed to providing top-notch customer service and ensuring our customers have a seamless experience.

As a Customer Service Representative, you will handle inbound calls from Telkomsel customers, addressing their queries and concerns with professionalism and empathy. You will be the first point of contact for customers, ensuring their satisfaction and loyalty. This role offers a dynamic and rewarding environment where your hard work and dedication will be recognized and appreciated.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

Handle inbound calls from Telkomsel customers, providing accurate and timely information.
Address customer queries and concerns with professionalism and empathy.
Document customer interactions and follow up on unresolved issues.
Collaborate with the team to ensure high service standards and customer satisfaction.
Adhere to company policies and procedures to maintain a high level of service quality.
Participate in training and development programs to enhance your skills and knowledge.
Monitor and report call metrics to ensure continuous improvement.
Provide feedback and suggestions for process improvements.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

Minimum 1 year of experience in customer service or a related field.
Excellent communication skills in both Indonesian and English.
Strong problem-solving and decision-making abilities.
Ability to work under pressure and meet performance targets.
Familiarity with CRM systems such as Salesforce or Zoho.
Certification in customer service or a related field is a plus.
Bachelor's degree in Business Administration, Communications, or a related field is preferred.
Ability to work in a fast-paced, team-oriented environment.