Inbound Customer Service Representative - Jakarta Contact Center

Join Karyaputra Suryagemilang as an Inbound Customer Service Representative in our dynamic Jakarta Contact Center! This is your opportunity to be the voice of our brand, delivering exceptional service to customers while resolving inquiries with professionalism and efficiency. In this role, you'll handle incoming calls, chat messages, and emails, ensuring every customer interaction is smooth and satisfying. Our Jakarta Contact Center is at the heart of our customer service operations, and we're looking for a dedicated professional to join our team.

At Karyaputra Suryagemilang, we pride ourselves on our commitment to customer satisfaction and continuous improvement. As an Inbound Customer Service Representative, you'll work in a collaborative environment with a team of professionals who share your passion for delivering outstanding service. We offer a competitive salary, comprehensive benefits, and opportunities for career growth. If you're ready to make a difference in the lives of our customers, we invite you to apply and become part of our story.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, chat messages, and emails from customers with a friendly and professional demeanor.
• Resolve customer inquiries and complaints promptly and accurately.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with the team to identify and implement process improvements.
• Adhere to service level agreements (SLAs) and quality standards.
• Stay updated on product and service information to provide accurate assistance.
• Participate in training and development programs to enhance your skills.
• Contribute to a positive and supportive team environment.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using CRM software, such as Salesforce or Zendesk.
• Fluency in both written and spoken Indonesian.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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