Bilingual Customer Service Associate (Thai & English) - Remote from Bali

Join Sutherland, a global leader in customer experience management, as a Bilingual Customer Service Associate (Thai & English) and work remotely from the vibrant island of Bali. This is a unique opportunity to leverage your language skills while enjoying the flexibility and beauty of Bali. As a Bilingual Customer Service Associate, you will be the voice of Sutherland, providing exceptional customer service to our clients. Your mission is to ensure that every interaction is seamless, efficient, and leaves a lasting positive impression.

In this role, you will handle customer inquiries, resolve issues, and provide support in both Thai and English. You will use tools like Zendesk, Salesforce, and Microsoft Teams to manage customer interactions effectively. This position offers a dynamic work environment where you can grow professionally while enjoying the lifestyle Bali has to offer.

Sutherland is committed to fostering a diverse and inclusive workplace. We believe that our differences make us stronger and more innovative. Join us and be part of a team that values and respects every individual.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service in both Thai and English, ensuring all customer inquiries are handled promptly and professionally.
• Use tools like Zendesk, Salesforce, and Microsoft Teams to manage and track customer interactions efficiently.
• Resolve customer issues and complaints, ensuring customer satisfaction and loyalty.
• Maintain accurate records of all customer interactions and follow up on any unresolved issues.
• Collaborate with the customer service team to continuously improve our service standards and processes.
• Stay updated with the latest industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to Sutherland's policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Fluent in both Thai and English, both written and spoken.
• Minimum 2 years of experience in customer service or a related field.
• Experience with customer relationship management (CRM) tools such as Salesforce or Zendesk.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using Microsoft Office Suite.
• Problem-solving skills and a customer-centric approach.
• Ability to work in a remote environment and manage time effectively.

🛠️ Keahlian

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