Guest Service Ambassador - Luxury Corporate Hospitality

Join JLL as a Guest Service Ambassador in the heart of Bali’s most dynamic corporate hubs—Kuta, Badung. This is your opportunity to elevate the standard of hospitality in a premium corporate environment, where first impressions and exceptional service create lasting impressions. As part of our elite team, you’ll be the face of luxury corporate hospitality, ensuring every guest feels valued and pampered.

In this role, you’ll be the backbone of our corporate hospitality services, handling everything from high-profile executive meetings to VIP guest experiences. Your day will be a blend of administrative tasks, event coordination, and direct guest interaction, all while maintaining the highest standards of professionalism and warmth. With JLL, you’re not just a service provider—you’re a brand ambassador, shaping the perception of our clients and their guests.

If you’re passionate about hospitality, thrive in a fast-paced environment, and have a knack for creating memorable experiences, JLL offers a competitive salary, a vibrant work culture, and the chance to be part of a global leader in real estate services. Come be a part of our story and make your mark in Bali’s corporate hospitality scene.

📋 Tanggung Jawab Pekerjaan

• Deliver exceptional guest service, ensuring every interaction meets or exceeds client expectations.
• Coordinate and manage corporate events, from planning to execution, ensuring seamless and memorable experiences.
• Handle administrative tasks related to guest reservations, check-ins, and check-outs.
• Provide personalized service to high-profile clients and VIP guests, anticipating their needs and addressing any concerns promptly.
• Maintain accurate records of guest interactions and feedback, using tools like Salesforce or similar CRM systems.
• Collaborate with the team to ensure smooth operations and a high standard of service.
• Promote the company’s values and services through direct engagement with guests and clients.
• Stay updated with industry trends and best practices in corporate hospitality.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in hospitality, corporate events, or customer service roles.
• Proven track record of delivering exceptional guest service in a luxury or corporate setting.
• Excellent communication and interpersonal skills, with the ability to handle high-pressure situations.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Familiarity with event planning software like Cvent or Eventbrite.
• Proficiency in English, both written and spoken, with additional language skills a plus.
• Ability to work well under pressure and in a fast-paced environment.
• Enthusiasm for representing the company and its values to clients and guests.

🛠️ Keahlian

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